First Horizon Bank
ATTN Staunch Lady with No People Skills
870 Lawrenceville Suwanee Road
Lawrenceville, GA 30043
Phone: (770) 338-7600
Dear Staunch Lady with No People Skills,
On Friday, May 20, 2006 around 11:30 my wife and I entered your branch as you were standing with some coworkers apparently admiring the carpet pattern or perhaps your moderately priced shoes. As we were also carrying our infant daughter our presence increased the number of non-employees in the building to three. When you approached my wife and asked if you could be of assistance, my wife explained that we were in need of a notary. You asked whether we had an account at your bank, and we stated that we did not. At that point you were kind enough to inform us of your bank’s seemingly inane rule that no such services were to be provided to non-account holders. When my wife pointed to an empty desk and mentioned that the person who normally sits there, a more accommodating and all around more pleasant colleague of yours, had provided us with notary services in the past, you shrugged and explained that “Erin probably didn’t know better.”
Ms Staunch Lady with No People Skills, I suggest to you that Erin does know better. She, unlike you, tries to impress upon all who visit her bank and ensure that they leave with a positive impression of the company. Erin may suspect that although someone does not possess an account at her bank she could, after providing him some service and a smile, entice him to become a customer. After all, if such a person enters a bank looking for a notary, one might assume that he is a) not a member of any bank and therefore might be interested in opening an account or, as is the case with me, b) a member of a bank that is not conveniently located to his home and therefore might be interested in changing banks. Indeed Erin evidently understands the value of cordial service and cooperation. You and the other off-task individuals who were lollygagging with you might do well to take a lesson from her.
Per your suggestion, my wife and I proceeded to Kroger where we found someone who gladly met our needs. In the future we will remember that you and your bank frankly do not care to turn pedestrians into patrons. Should we need any banking services from now on, be it notaries, mortgages, or checking accounts, we will seek assistance elsewhere. Thank you again for your lack of understanding and mindless adherence to such cooked-up rules.